Terms & Conditions

Welcome to Aventra.

These Terms & Conditions govern your access to and use of the Aventra website and your purchase of products from us.

By accessing our website, creating an account, placing an order, or purchasing a product from Aventra, you agree to these Terms & Conditions.

If you do not agree with these Terms, please do not use our website or place an order.

1. About Aventra

Business Name: Aventra
Email: vahan0027@gmail.com

2. Eligibility

You must provide accurate and complete information when using our website or placing an order.

If you are under the age at which you can legally enter into a binding contract under applicable law, you should use our website and place orders only with the involvement and permission of a parent or legal guardian where required.

3. Products

We sell clothing, accessories, and other products through our website.

Product images are provided for representation purposes. Actual colours may vary slightly depending on your device, display settings, lighting, photography, and manufacturing variations.

Product measurements and size information are provided on the relevant product page.

Customers are responsible for reviewing the available size chart and product information before placing an order.

4. Print-on-Demand Products

Many Aventra products may be produced on demand after an order is placed.

This means that products may be manufactured, printed, packed, and fulfilled specifically in response to your order.

We use third-party fulfillment services, including Qikink, where applicable, to manufacture/fulfill and ship orders.

Because products may enter production after an order is placed, cancellation, return, exchange, or refund eligibility may be subject to the applicable product and return policy.

5. Product Availability

All products are subject to availability.

We reserve the right to:

• Change product designs

• Change product specifications

• Change prices

• Discontinue products

• Limit quantities

• Correct product or pricing errors.

If an order cannot be fulfilled after it has been placed, we may cancel the affected order and provide an applicable refund.

6. Prices and Taxes

All product prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, shipping charges, discounts, and other charges will be displayed during checkout where applicable.

Prices may change without prior notice.

However, a price change will not normally affect an order that has already been successfully accepted and confirmed, except where correction of an obvious pricing error or another lawful exception applies.

7. Orders

When you place an order, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation.

An order confirmation does not necessarily mean that Aventra has accepted every aspect of the order where we need to verify availability, payment, fraud risk, or other relevant information.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases involving:

• Suspected fraud

• Incorrect pricing

• Product unavailability

• Incorrect customer information

• Duplicate or accidental orders

• Abuse of promotional codes

• Other circumstances permitted by applicable law.

If we cancel a prepaid order, any applicable refund will be processed through the relevant payment method or payment provider, subject to applicable processing timelines.

8. Payment Methods

Aventra may offer:

• Prepaid online payments

• Cash on Delivery (COD)

• Other payment methods displayed during checkout.

Payment methods available to you may change from time to time.

For prepaid orders, your order may be processed after successful payment confirmation.

For COD orders, payment is generally collected at the time of delivery by the relevant delivery provider.

9. Cash on Delivery (COD)

COD may not be available for every product, location, order value, or customer.

Aventra may use reasonable verification measures for COD orders, including phone or message confirmation.

If a COD order is repeatedly refused, falsely placed, or otherwise abused, Aventra may restrict or disable COD availability for future orders, subject to applicable law.

10. Shipping and Delivery

We use third-party fulfillment and shipping providers to deliver orders.

Orders may require processing/production time before dispatch.

Delivery times shown on our website are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

• Courier delays

• Weather

• Natural disasters

• Strikes

• Government restrictions

• Incorrect or incomplete addresses

• Remote delivery locations

• Public holidays

• Operational or technical issues

• Other circumstances outside our reasonable control.

Once an order has been handed to the shipping provider, tracking information may be provided where available.

11. Incorrect Shipping Information

Customers are responsible for providing accurate:

• Name

• Mobile number

• House/building number

• Street/locality

• City

• State

• PIN code

• Other delivery information.

If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional shipping or re-delivery charges may apply where permitted.

12. Delivery Delays

Aventra is not responsible for unreasonable delays caused solely by third-party courier providers or circumstances outside our reasonable control.

However, we will make reasonable efforts to assist customers in tracking delayed shipments.

13. Returns and Exchanges

Because many Aventra products may be printed or manufactured on demand, returns and exchanges may be limited.

Unless otherwise stated on the relevant product page or Return Policy, we generally accept return/replacement requests only for eligible issues such as:

• Wrong product received

• Wrong size/variant sent due to fulfillment error

• Manufacturing defect

• Printing defect

• Product damaged during delivery.

Products must generally be unused, unworn, unwashed, and in the condition required by our return instructions.

Certain products may be non-returnable due to hygiene, customization, manufacturing, or other legitimate reasons.

Nothing in these Terms is intended to remove or restrict any consumer rights that cannot legally be excluded.

14. Return Request Period

Customers should contact Aventra within [X DAYS] of receiving the product if they believe the product is defective, damaged, incorrect, or otherwise eligible for a return/replacement.

Requests submitted after this period may not be accepted unless required by applicable law or agreed by Aventra.

15. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us at:

Email: [YOUR SUPPORT EMAIL]

Please provide:

• Order number

• Customer name

• Description of the issue

• Clear photographs of the product

• Photographs of the packaging, where relevant

• Video evidence where reasonably requested.

We may investigate the issue with our fulfillment or shipping partner before approving a replacement or refund.

16. Returns Caused by Customer Preference

Unless specifically stated otherwise for a product, Aventra may not accept returns solely because:

• You changed your mind

• You ordered the wrong size

• You no longer want the product

• You do not like the design after receiving it

• You entered an incorrect address

• You ordered the wrong product/variant.

However, applicable consumer rights will continue to apply where they cannot legally be excluded.

17. Refunds

If a refund is approved, the refund amount and method will depend on the circumstances of the order.

For prepaid orders, approved refunds may generally be processed back through the original payment method or another lawful method.

For COD orders, we may require appropriate bank/UPI/payment details to process an approved refund.

Refund processing time may depend on:

• Our internal processing

• Payment gateway processing

• Banking/payment provider processing.

Aventra cannot guarantee the exact time taken by a customer's bank or payment provider to credit a refund.

18. Order Cancellation

Cancellation requests should be submitted as soon as possible.

Because some products are manufactured or printed on demand, cancellation may not be possible once an order has entered production, processing, fulfillment, or shipping.

If cancellation is accepted, any applicable refund will be processed according to our refund procedure.

19. Promotional Codes and Discounts

Discount codes and promotional offers may have additional conditions.

Unless explicitly stated:

• Promotions cannot be exchanged for cash

• Multiple discount codes may not be combined

• A promotion may have an expiry date

• Some products may be excluded

• Promotions may have quantity or usage limits.

Aventra reserves the right to cancel or correct promotions that were made available due to obvious technical or pricing errors.

20. Intellectual Property

The Aventra name, logo, website design, original graphics, original product photographs, written content, and other original materials created by Aventra are protected by applicable intellectual-property laws.

You may not reproduce, copy, distribute, modify, sell, publish, or commercially exploit Aventra-owned content without our prior written permission.

Certain products may contain artwork, characters, names, logos, or other intellectual property belonging to third parties. Aventra does not claim ownership of third-party intellectual property merely by displaying or selling a product containing such material.

Where applicable, products and designs are offered subject to the rights, licences, permissions, or other legal basis applicable to that content.

21. User Reviews and Content

If you submit a review, photograph, video, comment, or other content to Aventra, you must have the necessary rights and permissions to provide that content.

You must not submit content that:

• Violates another person's rights

• Is unlawful

• Is fraudulent

• Is abusive or threatening

• Contains malicious software

• Infringes intellectual-property rights

• Contains unnecessary personal information of another person.

By submitting content, you grant Aventra permission to use it for legitimate business purposes where permitted by applicable law and subject to any terms communicated at the time of submission.

22. Website Use

You agree not to:

• Attempt to gain unauthorized access to the website

• Interfere with website security

• Introduce malicious software

• Scrape or copy website content for unauthorized commercial use

• Use the website for fraudulent purposes

• Abuse discounts, referral systems, or affiliate systems

• Submit false or misleading information

• Place fraudulent or abusive orders.

23. Affiliate Program

If Aventra operates an affiliate program, affiliate participants may receive commissions for qualifying purchases made through their approved affiliate links.

Affiliate commissions, eligibility, payment, prohibited activities, and termination may be governed by separate affiliate-program terms.

Aventra may withhold or reverse commissions associated with cancelled, refunded, fraudulent, self-referred, or otherwise ineligible transactions, subject to the applicable affiliate terms.

24. Third-Party Services

Aventra uses third-party services such as Shopify, payment providers, fulfillment providers, analytics services, and courier companies.

Your use of those services may be subject to the relevant third party's own terms and policies.

Aventra is not responsible for independent services operated by third parties, although we will take reasonable steps to address issues within our control.

25. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to:

• Maintenance

• Updates

• Technical problems

• Security incidents

• Hosting issues

• Third-party service outages

• Circumstances outside our reasonable control.

26. Force Majeure

Aventra will not be responsible for failure or delay caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, strikes, government actions, war, civil disturbances, major technical failures, internet outages, courier disruptions, or other similar events.

27. Limitation of Liability

To the extent permitted by applicable law, Aventra will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude, restrict, or reduce liability or consumer rights that cannot legally be excluded or restricted under applicable law.

28. Consumer Rights

Nothing in these Terms is intended to limit rights available to consumers under applicable Indian law.

Where any provision of these Terms conflicts with a mandatory legal right or requirement, the applicable law will prevail to the extent of that conflict.

29. Privacy

Your use of Aventra's website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and share personal information.

30. Changes to These Terms

Aventra may update these Terms & Conditions from time to time.

Updated terms will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after updated terms are posted may constitute acceptance of the updated terms to the extent permitted by applicable law.

31. Governing Law

These Terms are governed by the laws applicable in India.

Any dispute will be handled in accordance with applicable Indian law and the jurisdictional requirements applicable to the parties and the transaction.

Nothing in these Terms prevents a consumer from exercising a statutory right or remedy available under applicable consumer-protection law.

32. Contact Us

For questions regarding these Terms, orders, returns, refunds, or other customer-service matters, contact:

Aventra

Email: vahan0027@gmail.com